Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. You can order as a guest or create an account for faster checkout.

Question 2

What are the delivery charges?

Accepted Answer

We offer free delivery on orders above ₹499. For orders below ₹499, a standard delivery charge of ₹49 applies.

Question 3

How long does delivery take?

Accepted Answer

Delivery typically takes 3-7 business days depending on your location. We ship across India via our courier partners.

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order is shipped, you will receive a tracking number via email and SMS to track your shipment.

Question 5

Do you deliver on Sundays?

Accepted Answer

Yes, our courier partners deliver on Sundays in most locations. However, delivery on public holidays may be delayed.

Question 6

Are your products fresh?

Accepted Answer

Absolutely! We prepare our sweets and namkeen fresh, and dispatch them immediately to ensure maximum freshness.

Question 7

What is the shelf life of your products?

Accepted Answer

Most of our sweets have a shelf life of 7-15 days when stored properly. Namkeen stays fresh for 30-45 days. Please check individual product pages for details.

Question 8

Do you use preservatives?

Accepted Answer

No, we do not use artificial preservatives. Our products are made using traditional recipes with natural ingredients.

Question 9

Are your products vegetarian?

Accepted Answer

Yes, all our products are 100% vegetarian. We use only pure ghee and the finest ingredients.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Razorpay (Credit/Debit cards, Net Banking, UPI, Wallets) and Cash on Delivery.

Question 11

Is it safe to pay online?

Accepted Answer

Yes, our payment gateway is fully secure and PCI-DSS compliant. Your payment information is encrypted and safe.

Question 12

Can I get a refund if my order is delayed?

Accepted Answer

If your order is significantly delayed beyond the estimated delivery date, please contact our support team for assistance.

Question 13

What is your return policy?

Accepted Answer

We take great care in packaging, but if you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Question 14

How do I request a refund?

Accepted Answer

Contact our customer support with your order ID and details. We will process the refund within 5-7 business days after verification.

Question 15

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order within 2 hours of placing it. After that, please contact our support team for assistance.

Question 16

Do you take restaurant reservations?

Accepted Answer

Yes, we accept reservations. Please call us or visit our restaurant to book a table.

Question 17

Is home delivery available for restaurant items?

Accepted Answer

Yes, you can order restaurant items for delivery through our website.

Question 18

Do you cater for events?

Accepted Answer

Yes, we offer catering services for parties, weddings, and corporate events. Contact us for a customized menu.

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